If you paid but cannot find your checker details, first separate a missing message from an incomplete order. A closed browser tab, delayed email and unverified payment need different follow-up. Do not make another purchase merely because the first screen disappeared.
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Paid but Missing Your Checker? Recover a SellePins Order
Recover a completed SellePins order with its reference and phone number, and prepare the right information if payment or delivery is still pending.
By SellePins Editorial Team••4 min read
Find the order reference
Check your order confirmation, receipt and messages for the SellePins reference. Keep any payment-provider reference too, but do not assume the two are interchangeable. If all you have is a debit message, support can use it as context for a payment enquiry; the retrieval form still expects an order reference.
Use the purchasing phone number
Open Retrieve Order and enter the reference and phone number recorded on the order. For a web purchase, this is the customer phone supplied at checkout. For USSD, use the purchasing phone. The payer's number and the customer number may differ when someone paid for you.
The updated form matches Ghanaian local and country-code formats, including numbers entered with spaces or hyphens. It does not use email for retrieval. A correct email address cannot substitute for a mismatched phone number.
Understand an unsuccessful lookup
The form returns paid, fulfilled orders that match both details. A lookup failure does not establish that you were never charged. Review the reference and phone once, then contact support if payment was deducted but the order remains unavailable.
Prepare a useful support message
Provide the order reference if known, approximate date and time, amount, payment method and the exact problem. Say whether you received a confirmation page or any checker details. Send sensitive information privately through SellePins support, not blog comments.
Once the details are recovered
Store the serial and PIN privately and use the correct official examination portal. Keep the receipt separately for future purchase questions. If the official checker rejects the credentials, retain the exact message; recovering a retail order and resolving an examination-portal error are separate tasks.
Editorial review: 10 September 2026. Official references are linked where relevant; SellePins purchase guidance describes its own service.
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